• Information regarding online classes is available on the City College Website through our Catalog, the Library, and the Student Portal.
  • Online courses begin at the same time as the major terms: Winter, Spring, Summer, and Fall

  • Online courses are not available during mid-quarters
  • The course schedule reflects the first day that attendance is actually taken and posted on the student’s behalf.

  • For example, if the term starts on June 29th, but the first day that attendance is taken is on June 30th, then your course schedule will say June 30th as the first day of class.

The following resources are available for students.

  1. City College Website

  2. City College Catalog Refer to pages 34-35

  3. Library

  4. Student Portal
  • Your campus program chair or your campus registrar enrolls students in online courses.

  • You will receive an email (to your personal email address) with login information

  • This email includes your username (personal email address that we have in the Student Management System and your password (your password is your six digit student ID). (Ensure that the email in our system is the address which you plan to use.)

  • If you encounter any issues with logging in, contact the Online Support Specialist at:
    ndavis@citycollege.edu
  • Online courses are open the FRIDAY before the term starts.

  • New students to online learning are required to take Student Orientation. The Orientation simulation program will open the FRIDAY before the term starts. Completing the orientation simulation program with an 80% or higher score will generate a certificate. Students will upload the newly generated certificate to the course home, which will open the entire course.

  • Starting in the Winter Term 2016, continuing students will upload a certificate to open their classes. The certificates will be given to continuing students who attended the Fall Term 2015.  All other students must take the Student Orientation.
  • At the start of each term and week, students should look at their assignment dates in order to determine when they will need to login to turn in assignments and post to discussion boards, etc. This will become your guideline for logging into the platform. However, it is suggested that students login at least four times each week (post assignments, post to discussion area and respond to other students’ discussion posts).

  • The only required times that you login are to post assignments, discussions etc. by the due date. Unless otherwise specified, all assignments are due by midnight on the date indicated.

  • Reviewing the course material may be done any time that you choose within the week for which the material is relevant.
  • Read the syllabus. Highlight, then record the due dates for assignments and threaded discussions in your personal calendar. If you need reminders, add those too.

  • Plan weekly study times. Planning a regular study time, blocking off set times each week is what successful online students do most often. Plan a schedule and stick to it.

  • Log onto the course home a minimum three times per week. By logging on consistently each week, reading and responding to classmate postings, you will begin to feel part of a community, and enhance your learning experience at the same time.

  • Ask questions. Instructors want to help, they want students to be successful and expect students to ask questions.

  • Make connections with fellow students. Connecting with online classmates and building a learning community is easier than you might think given all of the social tools and applications available today.
  • Please note that the bookstore is NOT affiliated with City College and is a third party vendor. Students must speak directly with the bookstore regarding any issues.

  • Bookstore contact number: 954-233-0655

  • E-mail address: mybookstore@citycollege.edu
  • If you have rented books for the term, please refer to your agreement as to the date and terms of your agreement.

  • Please note that the bookstore is NOT affiliated with City College and is a third party vendor. Students must speak directly with the bookstore regarding any issues that students have with the rental of their textbooks.

  • Failure to return your rental as per your agreement will result in a charge to your account.

  • Bookstore contact number: 954-233-0655

  • E-mail address: mybookstore@citycollege.edu
  • Each course has a messaging system located inside of the course.

  • Messaging allows instructors and students to communicate at a faster rate.
  • Instructors are expected to respond to students within 48 hours.
  • Students can submit their work ahead of time. However, submitting ahead of time may affect students’ attendance records as attendance is based on submitting work in the class.
  • It is imperative that as a student you plan your time accordingly to submit your assignments on time. Instructors post their late assignment policy within the classroom. If you find that you will need to submit an assignment late, you will need to get PRIOR approval from your instructor. It is then up to the instructor to determine if the reason you have is valid.

  • No late assignments will be accepted without prior approval from the instructor. Check the course outline for the late assignment policy for your specific course.
  • The Zoom Room is a virtual meeting place where students and faculty can meet together and discussion course material.

  • The first segment of the Zoom Experience is recorded for students who are unable to attend due to conflicts in their schedules.

  • If you would like to have a live, one-on-one session with your instructor, please send your instructor a message via the course messaging system. Together you will arrange a time to meet that is mutually convenient.

    If you and a group of fellow students would like to meet in a live session with your instructor please send your instructor a message via the course messaging system. Together you will arrange a time to meet that is mutually convenient.


  • If you would like to have a live, one-on-one session with your instructor, please send your instructor a message via the course messaging system. Together you will arrange a time to meet that is mutually convenient.

    If you and a group of fellow students would like to meet in a live session with your instructor please send your instructor a message via the course messaging system. Together you will arrange a time to meet that is mutually convenient.

  • Click on the Help Desk Button on the main menu bar and submit your request

  • Contact the Online Support Specialist Natarsha Davis at:
    ndavis@citycollege.edu

  • All technical support requests by email will be responded to within 24 to 48 hours.
  • What is Turn-it-in?

    • Turn-it-in is an originality checker that promotes academic integrity, streamlines feedback, and smarter grading. 

    • Instructors will be using Turn-it-in to analyze originality in online students’ papers.

  • What is ZOOM?

    • The Zoom Room is a virtual meeting place where students and faculty can meet together and discussion course material.

    • In the Zoom Room, if your computers have cameras, you can talk face-to-face, If neither of you have a camera on your computer, you can call in and talk while sharing information from the course on the computer screen. You can show your instructor the exact line in the PowerPoint lecture that is confusing. You can watch you instructor demonstrate a math problem or the instructor can share the computer screen and you can show how you are trying to solve the problem.In courses that offer the Zoom Experience, the instructors will have sessions once a week. The first segment of the session will be recorded for students who are unable to attend due to scheduling conflicts. 

  • What is Grammarly?

    • Grammarly is an automated grammar tutor and revision support tool that works one-on-one with a student to develop essential writing skills, reinforce proper revision habits, and prevent plagiarism.

    • Students can create an account using the City College access code.
  • Make a plan: Online students need structure, and a study calendar is a great way to create it.

  • Check in daily: Turning school into a daily activity makes it less overwhelming, and it prevents students from getting caught off guard by syllabus changes.

  • Look ahead: Knowing what is due in six weeks, not just the next day, can help students maximize their time. And once you know when an assignment is due, don't wait until the day before to start working on it.

  • Speak up: If you struggle or fall behind, don't stay silent. Instructors may offer wiggle room with deadlines or extra credit if a situation warrants it, and most online programs have teams of counselors and advisers to help you along the way—but students need to be proactive.

  • Reference this article for more information: 4 Time Management Tips for Online Students
  • Use the assignment due date schedule to organize pockets of time for course work studying and writing.

  • Use the calendar app on your phone with reminders or the Strike App.

  • Time management calculator: Developing a Schedule

  • YouTube Video on time management: Time management tips and tools
  • Communicate with your instructors what has occurred and seek their guidance.

  • Review the assignment due date schedule and the late assignment policy.

  • Submit an assignment or discussion from the current week

  • Then, work on an action plan with the instructor to submit missing assignments.

  • If eligible, students can request an incomplete from the instructor (which will give the student two additional weeks—if by the end of the term 80% of the work has been completed and the student has a C or better)

  • Reference this article for more information: Ways to Bounce Back After Falling Behind in an Online Course